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Privacy Policy

Because we care

So acutherapy Privacy Policy

Our contact details

Name: Sara O’Connor

Address: 23 Kirk Drive, Baildon, BD17 6SA

Phone Number: 07586 565356

E-mail: soacutherapy@gmail.com

Website: www.soacutherapy.com


What is Data Protection?

Data protection is the fair and proper use of information about people, the fundamental right to privacy and on a more practical level, it is about building trust between people and organisations. Treating people fairly and openly, recognising their right to have control over their own identity and their interactions with others.

The General Data Protection Regulation (GDPR) came into effect on 25th May 2018. The UK data protection regime is set out in the:

  1. DPA 2018 https://ico.org.uk/for-organisations/guide-to-data-protection/introduction-to-data-protection/about-the-dpa-2018/

  2. UK GDPR https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/


The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name, contact details date of birth)

  • Your medical history, current symptoms, treatment plan, treatment notes including your feedback from each acutherapy session, dietary and lifestyle information, pulse and tongue diagnostics.

  • Contact details of your next of kin and GP.

  • So acutherapy’s website is hosted by Wix, please refer to the following link for their privacy policy: https://www.wix.com/about/privacy


How we get the personal information?

The personal information we process is provided to us directly by you, by:

  • completing a consultation and consent to treatment form

  • Covid 19 screening and consent form (in accordance with the UK government and British Association of Acupuncture (BAA) and British Acupuncture Federation (BAF) guidelines/your comfort)

  • email

  • verbally via telephone or in person


We use the information that you have given us in order to:

  • Contact you to make/change an appointment

  • Follow up pre/post treatment

  • Fully understand your medical history, current symptoms and priorities to provide you with the most effective treatment plan

  • In any emergency situation allow us to contact your next of kin, GP or Emergency Services


Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • Your consent: you have given clear consent for Sara O’Connor to process your personal data for the purpose of receiving treatment from So acutherapy. You are able to remove your consent at any time.

  • Legal obligation: As a qualified practitioner of acupuncture, member of the BAA and BAF and in accordance with our insurance policy.

  • Vital interest: the processing of your personal information is necessary to protect someone’s life.


How we store your personal information?

Your information is securely stored in a secure, locked filing cabinet accessed only by Sara O’Connor.

The British Acupuncture Federation Code of Professional Conduct requires registrants to keep client records for a minimum of seven years. In the case of minors, records must be kept until the patient reaches the age of twenty-five (seven years after reaching eighteen). This applies even when So acutherapy has referred the patient on or have left the practice where treatment was carried out.

We will then dispose of your information by shredding all paper documents and deleting all email correspondence including your email address from So acutherapy’s contacts.  


Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at So acutherapy, via telephone: 07586 565356 or email soacutherapy@gmail.com if you wish to make a request.


How to complain?

If you have any concerns about our use of your personal information, you can make a complaint to Sara O’Connor at So acutherapy, via telephone: 07586 565356 or email soacutherapy@gmail.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

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